Frequently Asked Questions

EasyRoutes generates packing labels you print from your browser or as a PDF, so it works with any printer rather than a specific brand — including thermal label printers and standard sheet printers. Set your label size (for example 4×6 thermal or A4/Letter), layout, and font scale in Settings > Packing Slips & Labels, then match your printer’s paper size and scale. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Printing packing labels

Yes, when available. Expanding an Activity Feed entry and opening its details shows who initiated the event — a user’s email address (or Shopify user ID) or a driver’s name — along with the IP address and device details captured for that action. This makes the feed useful for tracing changes and for compliance review. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Activity Feed

You can focus the Activity Feed by scope: the Dashboard feed shows every route and stop event across your account, while opening a specific route’s (or Route Group’s) feed narrows it to just that route or group. Entries are listed chronologically, and each can be expanded for details or clicked to jump straight to the related route or stop. Activity data can also be exported for record-keeping. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Activity Feed

Analytics reports are viewed in the dashboard and exported on demand — open any breakdown and use Export to copy the data or download a CSV. There isn’t a built-in scheduler that emails recurring reports automatically. If you need that, you can export on a cadence yourself, or use the EasyRoutes API and webhooks (with a tool like Zapier) to pull delivery data into your own reporting. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.

See: Analytics

EasyRoutes tracks distance and drive time for your routes, shown in metric or imperial units, and surfaces route metrics in Analytics. To gauge fuel and cost, set up Vehicle Profiles (which store each vehicle’s fuel economy) and assign them to routes, then break Analytics down by vehicle to compare efficiency. There isn’t a single built-in dollar “savings” figure, but comparing periods lets you see the trend. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Analytics · Vehicle Profiles & route options

Yes. The Analytics dashboard lets you pick a time period and, optionally, a second period to compare against, plus break the data down by driver. Trend lines (linear or logarithmic) help visualize the direction of your delivery metrics over time, and longer ranges roll up into weekly or monthly intervals. You can export any breakdown to CSV for deeper analysis. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Analytics

Your on-time rate reflects the share of deliveries completed within their scheduled delivery window, based on the timestamps captured when drivers mark stops complete. Open the Analytics tab and choose a time period (and optionally a driver) to see on-time performance alongside completion rates and delivery durations. Route scheduling and time windows need to be set for on-time measurement to be meaningful. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Analytics

When you upload a spreadsheet, an AI assistant reads your headers and proposes an initial mapping of each column to the matching EasyRoutes field — address, name, items, and more. Review the import preview, and if anything’s off, click Edit stops to reassign any column by hand (including addresses split across multiple columns). Import the same layout again later and EasyRoutes remembers your previous mapping. Available for CSV import in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Import orders from a spreadsheet

Yes. The EasyRoutes Delivery Driver app runs on both phones and tablets — it’s available for iOS (including iPad) and Android devices. The interface is optimized for a phone in the vehicle, but it works on larger tablet screens too. Just install it from the App Store or Google Play and sign in with the driver’s phone number. The same app serves drivers on both EasyRoutes for Shopify and EasyRoutes for Web.

See: Download the Delivery Driver app

Yes. When a stop can’t be completed, drivers mark it Attempted instead of Delivered from the Update Status section on the stop. They can choose a preset reason (for example, no answer, inaccessible, or Canceled) and add a note or proof of delivery to document what happened. The reason then appears on the stop’s details and feeds into your delivery analytics. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Using the Delivery Driver app

The Delivery Driver app interface is available in English, Dutch, and German, and drivers can set their preferred app language from the app’s settings. Separately, the customer-facing side — tracking pages and email/SMS notifications — is fully customizable, so you can write that content in whatever language your customers speak. Language options apply the same way in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Using the Delivery Driver app

EasyRoutes automatically builds an inventory (packing checklist) for every route so drivers know exactly what to load before heading out. In the Delivery Driver app, tap Inventory below the map to switch between Summary view (all items and quantities for the route), Items view (each item with its stop), and Orders view (items per stop in route order). Drivers can check items off as they load. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Using the Delivery Driver app

Yes to colour-coding: each zone has its own route colour, set when you create or edit it, which makes overlapping territories easy to tell apart on the map. Drivers aren’t assigned to a zone directly — instead, plan the zone’s route (or generate a Route Group with one route per zone) and assign a driver when you create or dispatch it. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

When you plan a route with the Delivery zones option enabled, only orders that fall inside the selected zone’s boundary are added. Any orders outside the boundary are held back for review rather than dropped, so nothing gets lost — you can route them separately, assign them to another zone, or handle them manually. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Yes. In Settings > Delivery Zones, tick the zones you no longer need and click Archive to remove them from your active list. Archived zones aren’t gone for good — use the Add filter control below the map to show Archived or All, then select and Unarchive any you want back. This keeps your active zone list tidy without losing past boundaries. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Yes. You can reshape a zone after creating it — open Settings > Delivery Zones, select the zone, adjust its points on the map, then save your changes. You can also rename it or change its route colour at any time. Updated boundaries apply the next time you use that zone to select orders for a route. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Yes. In Settings > Delivery Zones, click the dropdown arrow on the Create zone button and choose Import KML, then drag in your .KML file. Zone names from the file apply automatically, and you can rename them or set a route colour before saving. Boundaries drawn in tools like Google Earth work well; KMZ or GeoJSON files should be converted to .KML first. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Go to Settings > Delivery Zones and click Create zone above the map. Use the polygon tool to click points on the map and trace your area, then click back on your first point to close the shape. Give the zone a title and pick a route colour, then save. Once created, enable the Delivery zones Route Option to limit a route to orders inside that zone. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Barcode scanning is available on EasyRoutes Premium and Enterprise plans. Scanner-input Driver Tasks and barcode-based proof-of-delivery requirements both live in those tiers, in both EasyRoutes for Shopify and EasyRoutes for Web. If you’re on a lower plan and want to validate stops by scan, upgrading to Premium or above enables it.

See: Driver tasks · Barcode scanning

Yes. Barcode scans are stored alongside the stop’s other proof of delivery — photos, e-signature, and notes — and can be reviewed live on the Route page or after the route is complete. When you export stop data, you can include Scanned barcodes and Scanned barcode issues columns for your records. This applies in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Proof of Delivery · Barcode scanning