When exporting from BigCommerce, configure your CSV template to create one row per sub-item (so multiple items in an order export properly). Map fields like First Name, Last Name, Address, and Product Qty to the corresponding EasyRoutes columns. This ensures accurate imports and prevents issues with incomplete customer or item data. See: CSV Importing Orders
Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.
The EasyRoutes API lets you automate your delivery workflow end‑to‑end: import orders/stops from external systems, create routes with your preferred options, assign drivers or vehicles, dispatch routes, and update stop or route status as deliveries progress. You can also read back route/stops for reporting and pair the API with webhooks to keep other systems synchronized in real time. Capabilities are consistent across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Once invoices are imported into EasyRoutes, customers linked to those invoices can receive branded notifications via email or SMS, complete with live tracking links. This improves delivery transparency and reduces customer inquiries. See: EasyRoutes for Xero
You don’t need to be technical to connect Squarespace with EasyRoutes. Using Zapier, you can build “if-this-then-that” workflows to automatically send Squarespace orders to EasyRoutes for route planning. For businesses that want more advanced automation, the EasyRoutes API lets developers build custom integrations and connect with other business systems. This gives you both a no-code and pro-code path to integration. See: API Getting Started
Yes. After your WooCommerce orders are imported into EasyRoutes (via CSV, Zapier, or API), you can use EasyRoutes’ Workflows to automate the next steps. For instance, you could create a Workflow that builds and dispatches routes every morning from all WooCommerce orders tagged as “Local Delivery.” This ensures WooCommerce data flows into the same automation engine used across EasyRoutes.
See: Workflows Overview
Yes. From EasyRoutes Settings → Customer notifications, tailor email and SMS templates with your branding and dynamic variables, and select exactly which events trigger messages (Ready for Delivery, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery, plus Scheduled/Rescheduled). You can maintain separate templates for Shopify orders vs. imported/manual stops, and send messages automatically with links to branded tracking pages. This customization is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. EasyRoutes continues to receive driver location while the app runs in the background, as long as device permissions allow background/precise access and battery optimization doesn’t suspend the app. If the user force‑quits the app, turns off location, or the OS stops background services to save power, live updates may pause. Reopening the driver app resumes tracking and ETAs will refresh accordingly.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. If a driver is seasonal or temporarily inactive, they can be temporarily deactivated until required again. The driver’s profile, history, and assignments remain in your account, but they cannot receive routes or sign in until re‑activated. This helps control costs without losing configuration.
Manage seats from the Drivers & Vehicles tab of the EasyRoutes navigation menu. Works in EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
Yes. EasyRoutes supports Squarespace orders through multiple integration methods. The simplest way is exporting orders from your Squarespace dashboard to CSV and importing them into EasyRoutes. For automation, you can connect Squarespace with Zapier to send orders directly into EasyRoutes, or build custom workflows with the EasyRoutes API. This ensures Squarespace merchants can take advantage of the same delivery optimization and tracking tools available to other platforms. See: Squarespace Integration
Yes. Workflows automate delivery tasks inside EasyRoutes, while Zapier connects EasyRoutes to external systems. Together, they create powerful end-to-end automation. For instance, a Workflow might create a route when orders arrive, while Zapier sends Slack alerts or updates a Google Sheet whenever stops on that route are completed. This layered approach ensures internal and external processes stay in sync. See: Workflows Overview
Yes. EasyRoutes supports pickups alongside deliveries in both EasyRoutes for Shopify and EasyRoutes for Web. Add pickup stops the same way as deliveries (Shopify orders, CSV/API imports, or manual stops). Set the pickup location (store/warehouse/customer) and, if needed, add instructions or required items to the stop notes.
Pickups appear in the route in sequence with other stops, on printed documents, and in the driver app. If only pickups are needed, create a pickup‑only route and dispatch to the driver as usual.
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
You don’t need to code to connect BigCommerce with EasyRoutes. Zapier provides an easy no-code path to automate order syncing. For teams that need more complex, real-time integrations, the EasyRoutes API allows developers to customize imports, fulfillments, and route triggers. This gives you flexibility to choose between no-code and developer-driven solutions. See: API Getting Started
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
By default, CSV imports are static snapshots. To enable real-time updates, you can set up a Zapier workflow that pushes new or updated Wix orders into EasyRoutes automatically. Alternatively, use the API to sync live changes such as address edits or cancellations, ensuring drivers always have up-to-date information. See: Zapier Guide
Real-time GPS tracking is included with EasyRoutes Premium and Enterprise plans across both product lines (Shopify and Web). When enabled, you can follow driver position in real time, view a breadcrumb trail of recent movement, and see live stop status/ETAs on the route. Turn it on from EasyRoutes Settings → Driver settings, and ensure drivers grant background/precise location permissions in the EasyRoutes Delivery Driver app (iOS/Android).
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Yes. Start with these checks:
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Yes. In EasyRoutes for Shopify you can choose between EasyRoutes’ customizable notifications and Shopify’s built‑in notifications. When using Shopify templates, EasyRoutes maps delivery events (e.g., Out for Delivery, Delivered; Missed Delivery for Local Delivery) to Shopify’s corresponding notifications and attaches the tracking link on fulfillment. To prevent double‑sending, review Shopify’s notification settings and disable overlapping templates when EasyRoutes emails/SMS are enabled.