EasyRoutes doesn't currently offer a customer-facing "pick a new date" self-service tool. In practice, customers reply to your delivery notifications or use the contact details on their branded tracking page to reach you; you then move the order with Send to another route and send the Rescheduled notification with the new details.
Delivery Ratings and tracking pages keep the customer in the loop throughout. This flow is the same in EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes doesn’t provide a native accounting app, but it connects cleanly via exports and integrations. Export route/stop CSVs for reconciliation, or use the Routes API and webhooks to sync delivery events (e.g., Delivered, Attempted) to tools like QuickBooks, Xero, or an ERP. Zapier can automate common tasks — posting mileage, closing jobs, or notifying finance of COD deliveries — without complicated code.
See: EasyRoutes Webhooks · Integrate with Zapier · Export routes/stops
Yes. Creating a fulfillment from EasyRoutes writes the EasyRoutes tracking number and URL to the Shopify order, so customers and support teams can track delivery progress. The link also appears in Shopify’s order status page and, when enabled, in Shopify or EasyRoutes notification emails/SMS. Tracking remains accessible even after routes are archived.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can surface proof of delivery (PoD) to customers. Enable PoD display on tracking pages and decide which delivery events should send links via email/SMS. When a driver completes a stop, PoD is attached to that stop and becomes available to customers according to your settings. Admins always see PoD in route and stop details for auditing or future reference.
Yes — indirectly, by cutting the miles you drive. Route optimization sequences stops into the shortest efficient path and consolidates orders into fewer, fuller routes, which lowers distance, fuel burn, and emissions. Analytics tracks route distance and drive time, and with Vehicle Profiles you can break results down by vehicle and compare periods to see the reduction over time. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics · Route Options
The Activity Feed itself isn’t exported as a single file, but you can export route and stop data that reflect the same underlying events. From the Routes page, export a date range (or open a specific route) to download CSVs containing stop details, completion timestamps, driver info, and links to proof of delivery. Use the feed to identify the timeframe or routes you need, then export those records directly.
The cutoff, lead-time, and blackout-date rules you configure live inside your date picker app and control what customers can select at checkout — EasyRoutes doesn't import those rules. What it does read is the resulting delivery date and time window the app writes onto each order, which it then uses for filtering and routing. So the customer-facing scheduling limits stay with your picker, while EasyRoutes plans around the dates and windows they produce. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. Start with these checks:
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. When a route has a scheduled start date and time and its stops carry time windows, the EasyRoutes optimizer sequences stops to arrive within each window while minimizing overall driving time, factoring in start/end locations and stop durations. Driver and customer ETAs reflect those windows. If a stop can't be met within the route's constraints, it's moved to the rejected stops tab so you can widen the window, adjust the start time, or split routes. This works in both EasyRoutes for Shopify and EasyRoutes for Web.
Admins need an internet connection to create, edit, and dispatch routes. The EasyRoutes Delivery Driver app supports low‑connectivity situations: if a driver opens the route while online, stop data is cached locally so they can navigate, update status, and capture proof of delivery offline. The app queues events and syncs them to EasyRoutes once the device reconnects.
Absolutely. EasyRoutes supports mixed sources across both products (Shopify and Web). Bring in non‑Shopify orders by uploading a CSV, sending stops through the Routes API, connecting via webhooks/Zapier, or adding custom stops manually. Once imported, they appear alongside Shopify orders on the Orders page, can be filtered like any other stop, and can be optimized together on the same route.
See: Adding custom stops from outside Shopify · Routes API · Webhooks & Zapier
Zapier makes it easy to send internal notifications whenever a stop status changes in EasyRoutes. For example, you can set up a Zap that listens for the STOP_STATUS_UPDATED webhook and then sends a Slack alert or email to your team with details like the order number and driver notes. This keeps staff informed in real time without needing to manually monitor dashboards.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. You can try any plan — including Premium features like real‑time driver tracking and notifications — for 14 days at no cost. Trials are available on both products (Shopify and Web). During the trial you can invite drivers, dispatch routes, and send tracking/PoD to validate the full workflow before choosing a tier and seat count.
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. When location capture is enabled, EasyRoutes records the driver’s GPS location and a timestamp alongside each proof-of-delivery entry — photos, e-signature, notes, and barcode scans — so every completed stop has a location and time on record. You can review these details on the route’s stop entries and include driver location when exporting stop data for your files. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. You can generate packing slips for each stop from the route’s Print menu. Choose Packing slips to produce slips in route order, then print or save as PDF for digital handoff. Customize content (logo, variables, formatting) from EasyRoutes Settings → Packing Slips & Labels.
EasyRoutes for Shopify: Use the built-in Print Preview, or send orders to Shopify’s Order Printer/Order Printer Pro for custom templates (Order Printer Pro supports route order).
EasyRoutes for Web: Use the same Print Preview and Settings controls directly in the web app.
Yes. Access to the EasyRoutes API and webhooks requires a Premium (or higher) subscription across both products (Shopify and Web). If you’re evaluating, you can prototype with CSV import or the driver app while you finalize your integration plan, then enable API once you upgrade.
Yes. Programmatically modify routes and stops using the Routes API — update stop status (delivered/attempted), change assignments, dispatch routes to drivers, or edit route options, then re‑optimize as needed. When your store uses EasyRoutes notifications, status changes made through the API follow the same rules and can send customer updates and refresh ETAs. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Use EasyRoutes Order Filters to build the batch you want to route. Common filters include delivery date ranges, order/fulfillment status, tags, and geography (postal/ZIP code, city, country, or your own delivery zones). Filters apply to Shopify orders and any imported/manual stops so a single route can cover precisely the area and schedule you intend.
See: Order Filters
Yes. Set a route-wide Time per stop as your baseline, then adjust the service time on any individual stop from its Edit stop page — useful when a bulk drop, an in-home setup, or a quick curbside hand-off needs a different allowance than the rest of the route.
Because each stop's time feeds ETAs and counts toward Max route duration, mixing short and long service times still produces an accurate schedule. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options · Editing Routes
Yes. EasyRoutes supports Squarespace orders through multiple integration methods. The simplest way is exporting orders from your Squarespace dashboard to CSV and importing them into EasyRoutes. For automation, you can connect Squarespace with Zapier to send orders directly into EasyRoutes, or build custom workflows with the EasyRoutes API. This ensures Squarespace merchants can take advantage of the same delivery optimization and tracking tools available to other platforms.
Most likely, yes. EasyRoutes doesn't depend on a specific app — it reads the delivery date and time window from your Shopify orders. As long as your date picker writes that data into order attributes or order tags in a recognized format (for example, a "Delivery Date" attribute or a "8:00 AM - 12:00 PM" time value), it will appear in EasyRoutes. If it doesn't show up, enable the Order Tags and Order Attributes columns to view the raw data, or reach out to support.
See: Supported delivery date apps · How EasyRoutes works with your Shopify setup and third-party apps