Platform / Live

How does EasyRoutes handle orders with no delivery date or time?

Orders without a delivery date or time window are still fully routable — EasyRoutes simply optimizes them for the shortest, most efficient path instead of constraining them to a window. You can mix dated and undated orders on the same route: those with windows are sequenced to honor them, while the rest fill the gaps. Use Order Filters to include or exclude undated orders, and add a window manually to any stop when you need one. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.

See: Time Windows · Order Filters

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People also ask

Can customers request a new delivery date or time?

No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.

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How are delivery date and time zones handled?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

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How does EasyRoutes read delivery date & time windows?

EasyRoutes reads delivery dates and time windows from your date picker's order attributes and tags, then shows them for filtering and routing.

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Can I limit or balance orders per delivery time slot?

Slot limits are set in your date picker; EasyRoutes balances the load by filtering and splitting routes by window.

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Does EasyRoutes sequence stops by time window?

Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.

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How do I turn on Delivery Date and Time Window data?

Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.‍

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Can I send notifications for BigCommerce orders?

Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.

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Are real-time updates offered for BigCommerce orders?

Yes, via Zapier or API integrations.

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